Billing Information for Our Customers
Given the staged implementation of Community Solar projects and different regulatory rules by project, there are two methodologies used by the utilities to process Community Solar bill credits. In some cases depending on the utility and the project, the Public Service Commission requires that customers be billed separately by the Community Solar company at least for the interim. This results in a second bill for subscribers. Though subscribers may receive a separate bill from DRS, the overall utility costs for the billing period will always be lower than they would have been without the solar program/credits. Subscribers are billed at the discounted rate and pay less for their electricity than they would have, if they weren’t enrolled in the Community Solar program.
The utilities began rolling out consolidated billing in April of 2021, but it will take some time before all projects/subscribers begin to see a single bill solution. DRS is working closely with the utilities to streamline this transition. Once complete, all billing will be handled through the utility.
For customers who have transitioned to consolidated billing or “Net Crediting”, the solar credits will appear in the Miscellaneous Section of the NYSEG bill using this Net Crediting Billing Format.
In the meantime, if you are receiving a separate bill from DRS, you will receive your invoice via email. You can review the billing procedures for each scenario below:
NYSEG Bill Credits Applied to the Delivery and Supply Sections of the Bill
NYSEG or RGE Bill Credits Applied to the Miscellaneous Section of the Bill
RGE Bill Credits Applied to the Delivery and Supply Sections of the Bill
Central Hudson Bill Credits
We are working closely with the utilities to facilitate a smooth transition as soon as possible on each project, and we appreciate your patience while they complete the new billing procedures.
Delaware River Solar Customer Support