New Portal Provides Customers With Easy Access to Their Accounts

June 30, 2022

Sullivan County Democrat – “A Sustainable Tomorrow”, A Quarterly Publication of DRS
By Fred Stabbert

Delaware River Solar (DRS) is always looking for new and improved ways to communicate with their customers. With a dedicated call center located in Callicoon manned by professionals, customers have always had easy access to real people to answer their questions and help them with their account.

Now DRS subscribers have an even easier method of getting the information they need through the new customer portal

“You can register your account and view your bills there,” Luke Duncan, a SVP at DRS said. “We are happy the portal allows us to communicate new messages to our subscribers,” Duncan, who was responsible for the technical design on the back end of the new portal, said. “We let them know how much they saved and how much energy these use.” Duncan said the portal will be a real timesaver for
customers who would like to review their history online, view bills, reach DRS with questions, pay online or simply sign up for auto pay.
Dan Green, COO of DRS Operations, said, “We can help both types of customers on our portal – those who have a consolidated bill through the utility and those who are billed separately by DRS.

“You will also be able to see your monthly savings, overall savings, and environmental impact you are having by using DRS,” Green said.
“We are also working on building a referral program into the portal whereby subscribers would receive a gift card for referring friends or family to us,” he said. “We will also be working on a chat option.”